WARRANTY INFORMATION
🛠️ Warranty Information | Mody Home
At Mody Home, we take pride in delivering products built to last.
All purchases made through modifamily.asia are protected by our 15-day return policy, along with extended warranty coverage as detailed below.
If your product experiences a defect covered under warranty, please contact our support team for assistance:
📩 support@modifamily.asia
📞 +1 (501) 204-6413
🔧 General Warranty Policy
Mody Home guarantees all products to be free from defects in materials and workmanship under normal use.
If a covered product fails, we will replace it free of charge within the applicable warranty period.
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Proof of purchase is required.
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Please include your order number and a detailed description of the issue with supporting photos.
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This warranty does not cover wear-and-tear, misuse, accidents, or unauthorized modifications.
🧰 Lifetime Warranty – Hand Tools
Covered under Lifetime Warranty against defects in material and performance failure under normal use:
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Mechanics Tool Sets
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Ratchets & Sockets
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Wrenches & Wrench Sets
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Torque Wrenches (excluding digital models)
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Oil Filter Tools
Proof of purchase required for all claims.
🔩 Limited Lifetime Warranty – Manual Tools
Covers manufacturing defects and workmanship issues.
Excludes expendable parts such as bits, blades, or cutting edges.
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Hammers & Demolition Tools
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Finishing Tools
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Hex Keys
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Knives & Multi-tools
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Nut Drivers
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Pliers
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Screwdrivers
Replacement only. Normal wear items excluded.
🔧 Two-Year Limited Warranty – Hand Tools
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Other Hand Tools: 2-year coverage from purchase date for manufacturing defects.
Normal wear items (e.g., bits, blades) not covered.
📏 Tape Measures
If the product fails due to defects in material or workmanship, we will replace it.
Proof of purchase required.
⚡ Power Tools Warranty
Corded Power Tools
2-Year Limited Warranty – Covers defects in materials and workmanship.
12V Cordless Power Tools
2-Year Limited Warranty – Covers product failures under normal use.
20V Cordless Power Tools
2-Year Limited Warranty – Applies to all 20V cordless models.
Other Cordless Power Tools
1-Year Limited Warranty – Covers functional and manufacturing defects.
Excludes consumable parts such as drill bits, blades, and batteries.
🎯 Laser & Measuring Tools
Lasers
2-Year Limited Warranty – Covers defects in material or workmanship.
Laser Distance Measuring Tools
2-Year Limited Warranty – Applies to all laser distance measuring tools.
Warranty excludes consumable parts such as batteries.
Proof of purchase required.
🌿 Garden Power Tools
1-Year Limited Warranty – Covers defects in material or workmanship under normal use.
Batteries and consumable parts are not covered.
Proof of purchase required.
💦 Hose Reels
2-Year Limited Warranty – Covers defects in materials or workmanship.
Proof of purchase required with order number and issue description.
🧱 Storage & Garage Organization
Tool Bags
2-Year Limited Warranty – Covers defects in materials or stitching under normal use.
Metal Tool Boxes
2-Year Limited Warranty – Covers structural or manufacturing defects.
Metal Shelves
2-Year Limited Warranty – Covers material and workmanship defects.
Workbench
2-Year Limited Warranty – Covers defects in construction or materials.
Shop Stools & Chairs
1-Year Limited Warranty – Covers defects in materials or workmanship.
Proof of purchase required for all categories above.
⚠️ Exclusions
The warranty does not cover:
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Damage caused by misuse, abuse, accidents, or negligence
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Normal wear, fading, or cosmetic damage
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Unauthorized modifications or repairs
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Products purchased from unauthorized sellers
🧾 How to Submit a Warranty Claim
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Email support@modifamily.asia
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Include:
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Order number or proof of purchase
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Product name and issue details
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Photos or videos showing the defect
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Once approved, our team will provide return/replacement instructions.
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Approved replacements will be shipped free of charge.
