Refund Policy

💰 Refund Policy | Mody Home

At Mody Home, your satisfaction is our priority.
If you’re not completely happy with your purchase, we gladly accept returns within 15 calendar days of receiving your order.

🔁 Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The item was received within the last 15 days.

  • The product is in original condition — unused, undamaged, and in its original packaging.

  • All accessories and components are included and in like-new condition.

If you believe your item is defective or incorrect, please contact our customer service team at:
📩 support@modifamily.asia
Include product photos and a short description of the issue for faster assistance.

🚚 Return Process

  1. Submit a Request
    Send an email to support@modifamily.asia within 15 days of receiving your order.
    Please include your order number, product images, and reason for return.
    (Returns sent without prior approval will not be accepted.)

  2. Receive Return Authorization
    Once approved, our support team will provide the return address and instructions.
    Please ship the product via your local post office within 3–5 business days and keep the tracking number for reference.

  3. Shipping Fees

    • If the item is damaged, defective, or incorrect, Mody Home will cover the return shipping cost.

    • In other cases, the customer is responsible for shipping fees (depending on the courier service used).

  4. Inspection & Refund
    All returned items will be inspected. Refunds will be processed once the issue is confirmed.
    Depending on your payment provider, it may take 3–7 business days for funds to appear in your account.

    💡 Note:
    Refunds cover the product price and applicable taxes only.
    Original shipping costs are non-refundable unless otherwise stated.

📦 Return Address

To receive the nearest return location, please contact:
📩 support@modifamily.asia
Our team will provide the exact return address and instructions.

⚠️ Do not return items to the address on your package label. It is not our warehouse and may delay your refund process.

☎️ Customer Support

🏡 Mody Home – Shop with confidence. We’ve got you covered.